Post by rfarrell on Mar 27, 2020 11:50:01 GMT
www.netcall.com/industries/netcall-support-for-your-coronavirus-response/
Netcall is providing a variety of options for existing NHS and Local Government customers to adapt and best configure their Liberty Converse contact centres.
Here’s how some of our customers are using their tech to react to the changing landscape.
Add a message into your IVR to reduce calls
Due to the demands of increased inbound calls, many customers are adding new prompts and menus within Liberty Converse to cope with the rapidly changing COVID-19 situation. Join the free eLearning session to find out how.
Enable remote workers to stay in touch
As many organisations switch the workforce to remote working, everyone can easily stay in touch using our sophisticated speech bot, ContactPortal. Calls route to where they are supposed to in an instant.
Notify staff and patients
The Result module in Patient Hub delivers a fast way for hospitals to provide patients details of the COVID-19 tests. It can say whether their result is pending, negative or positive. This secure cloud-based solution can be rapidly deployed with minimal integration work by the hospital.
Stay in touch with staff, customers and patients
Communication is key during extreme times. The Emergency Alerts App is a speedy way to regularly send out information to employees and customers. From status updates to tracking, we’ve got it covered. For Low-code Create users you can download this for free on the AppShare today.
Handle an increase in calls
Offer call backs over the phone or on your website to reduce call queues. No complex integration or hassle with your legacy hardware. And you can be up and running in 24 hours. Let QueueBuster handle the load. A range of options are available for customers depending on current solution, capacity, and requirements.
Netcall is providing a variety of options for existing NHS and Local Government customers to adapt and best configure their Liberty Converse contact centres.
Here’s how some of our customers are using their tech to react to the changing landscape.
Add a message into your IVR to reduce calls
Due to the demands of increased inbound calls, many customers are adding new prompts and menus within Liberty Converse to cope with the rapidly changing COVID-19 situation. Join the free eLearning session to find out how.
Enable remote workers to stay in touch
As many organisations switch the workforce to remote working, everyone can easily stay in touch using our sophisticated speech bot, ContactPortal. Calls route to where they are supposed to in an instant.
Notify staff and patients
The Result module in Patient Hub delivers a fast way for hospitals to provide patients details of the COVID-19 tests. It can say whether their result is pending, negative or positive. This secure cloud-based solution can be rapidly deployed with minimal integration work by the hospital.
Stay in touch with staff, customers and patients
Communication is key during extreme times. The Emergency Alerts App is a speedy way to regularly send out information to employees and customers. From status updates to tracking, we’ve got it covered. For Low-code Create users you can download this for free on the AppShare today.
Handle an increase in calls
Offer call backs over the phone or on your website to reduce call queues. No complex integration or hassle with your legacy hardware. And you can be up and running in 24 hours. Let QueueBuster handle the load. A range of options are available for customers depending on current solution, capacity, and requirements.