Post by BookingLive on Mar 25, 2020 15:24:29 GMT
Full Suite Public Sector, Registrar, Scheduling, Reservation and Booking System:
Software that provides for all needs of NHS trust, Local Government and Central Government. Future proofing service provisions with digital solutions, allowing users and staff to book, schedule, reserve, manage and allocate digitally from distance on any device. This is needed now more than ever.
Find out more: www.bookinglive.com/contact-us
Please see below example ROI and the effects it has had on Charnwood Borough Council a Local Authority:
Key Findings
Key findings from within the report are shown below. These findings are key digital transformation success indicators that are transferable across local government, NHS Trusts and organisations globally that implements BookingLive into its solution offering.
Council Internal Reporting
88% of all new orders for booking activities or buying WCs were made online in the first – this has steadily risen to 93% over subsequent programmes
68% reduction in calls – consistent reduction
50% reduction in administrative tasks – and still rising
Customers can access and update their information in real-time and independently via their BL account
67% increase in WC memberships – consistent
29 hours reduction in CC advisors’ resources needed
Robust and complete database of WC members updated in real-time
Reduction in the potential for error
Cost savings to the authority and the customer on stationery and postage
In the summer programme, 1 customer booked 28 separate activities in 1 transaction – out of normal office hours in around 30 minutes – it is thought that this would have previously taken 1 officer most of the day and several contacts with the customer.
Customer Survey Results
85% were satisfied or very satisfied with the new process – no one was dissatisfied91% of those that answered were satisfied or very satisfied with the ease of booking88% rated the service good and above
The web team also reported a 104% increase in relevant web page hits.
Software that provides for all needs of NHS trust, Local Government and Central Government. Future proofing service provisions with digital solutions, allowing users and staff to book, schedule, reserve, manage and allocate digitally from distance on any device. This is needed now more than ever.
Find out more: www.bookinglive.com/contact-us
Please see below example ROI and the effects it has had on Charnwood Borough Council a Local Authority:
Key Findings
Key findings from within the report are shown below. These findings are key digital transformation success indicators that are transferable across local government, NHS Trusts and organisations globally that implements BookingLive into its solution offering.
Council Internal Reporting
88% of all new orders for booking activities or buying WCs were made online in the first – this has steadily risen to 93% over subsequent programmes
68% reduction in calls – consistent reduction
50% reduction in administrative tasks – and still rising
Customers can access and update their information in real-time and independently via their BL account
67% increase in WC memberships – consistent
29 hours reduction in CC advisors’ resources needed
Robust and complete database of WC members updated in real-time
Reduction in the potential for error
Cost savings to the authority and the customer on stationery and postage
In the summer programme, 1 customer booked 28 separate activities in 1 transaction – out of normal office hours in around 30 minutes – it is thought that this would have previously taken 1 officer most of the day and several contacts with the customer.
Customer Survey Results
85% were satisfied or very satisfied with the new process – no one was dissatisfied91% of those that answered were satisfied or very satisfied with the ease of booking88% rated the service good and above
The web team also reported a 104% increase in relevant web page hits.